General Terms And Conditions

1. Prices
The prices shown are net prices including VAT. (For HiFi: VAT and Swico - early disposal fee) in Swiss francs. Prices are ex warehouse Brugg. Price changes reserved. Since the prices quoted in the shop are online offers, these differ in some cases from the price advertised in the shop. However, you can print out the desired product in the shop and ask for the online price in the shop (without consultation / demonstration).

2. Delivery
Deliveries are made from our shop in Brugg. - Transport damage must be reported immediately to the post office or forwarding agency so that the claims can be asserted.

We ship our products exclusively in Switzerland and Liechtenstein.
Delivery abroad are made by prior arrangement, the postage costs are borne by the customer:
Tel. +41 56 442 20 40

3. Delivery times
Failure to comply with the delivery deadlines by müller + spring ag entitles the buyer to withdraw only if the delivery has not taken place even after expiry of the delivery within 7 days. EXCEPTION: For special orders (eg import orders for CDs or delivery delays by the supplier (hi-fi) can no longer be rescinded from the purchase contract - In no case, delayed delivery justified claims for damages.

The details in our online shops about availability, sales prices and / or stock are constantly adjusted or partially taken over by suppliers. All information on the availability of an article are maintained with care, but are in any case without guarantee. Should a product be sold out, we will inform you immediately and cancel the order.

4. Product testing
Complaints must be reported in writing to müller + spring ag within 5 days. Decisive is the date of the postmark. After this period, no complaints will be processed. Returns are at the expense of the buyer.

5. Return and exchange
Exchange or return of contractually delivered goods is only possible after consultation. The buyer accepts that müller + spring ag will charge compensation for the turnover.

6. Payment
Payment in our shop in Brugg:
In the shop can be paid by Money, EC-Direct / Maestro, Postcard, Visa, Mastercard or American Express.

Payment in our onlineshop's:
Online you can pay with credit cards (MasterCard, Visa, American Express, Postcard) and in advance.
It is also possible to order products up to a total value of CHF 500 .-- by invoice. The creditworthiness is automatically checked during the order process by our partner Intrum AG and offered or rejected on the basis of the result of the purchase on account.

The total invoice amount is to be paid without any deductions, discounts, discounts, etc. within the specified payment period. The buyer is not entitled to withhold payments due to complaints or to offset against counterclaims.

In case of late payment, we will forward the invoice to Intrum AG after the second reminder, which will lead to additional costs.

Costs for late payment: processing fee (at the earliest from day 70 after date of invoice, upon handover to collection service provider) depending on the amount of the claim, maximum amount in CHF: 50 (up to 20); 70 (up to 50); 100 (up to 100); 120 (up to 150); 149 (up to 250); 195 (up to 500); 308 (up to 1,500); 448 (up to 3,000); 1'100 (up to 10'000); 1'510 (until 20'000); 2'658 (up to 50'000); 6% of the claim (from 50'000).

7. Liability
For damage caused by improper installation or improper use, müller + spring ag disclaims all liability.

8. Warranty
The responsibility for the selection, configuration, use and use of products, as well as the results obtained therefrom, lies with the customer or the purchaser of the products, i. at the end customer. The customer acknowledges that müller + spring ag does not carry out an incoming inspection of the products supplied by manufacturers or suppliers ...

The warranty of müller + spring ag for the products delivered by it is determined in every respect according to the guarantee conditions of the respective manufacturer / supplier. The customer waives further warranty claims against müller + spring ag and the manufacturer / supplier. The only obligation of müller + spring ag is to assign any own warranty claims against the manufacturer / supplier to the customer.
The customer acknowledges that due to the respectively applicable warranty conditions, the warranty is usually limited to the repair or replacement of defective / defective products at the option of the respective manufacturer / supplier and only applies if the products remain in Switzerland.
Furthermore, the customer acknowledges that in every case a defect exists only if it is displayed in writing or in person immediately after the discovery of müller + spring ag and contains a relevant and reproducible error. The warranty is excluded in particular for defects, which are based on one of the following causes:

a) inadequate maintenance
b) Non-compliance with the operating or installation instructions
c) improper use of the products
d) Use of unauthorized parts and accessories
e) natural wear
f) Transport, improper handling or treatment
g) Modification or repair attempts
h) External influences (in particular water damage and fall damage), force majeure (for example, failure of the power supply, natural damage) as well as other reasons that are neither represented by müller + spring ag nor by the manufacturer / supplier.

Warranty service not covered by the manufacturer / supplier as well as additional costs caused by the customer will be charged to the customer. The buyer must pay for the transport and the associated costs to our domicile address. The danger of the dispatch and their proof are in both cases with the buyer. In the event of missing or faulty fault description, troubleshooting will be carried out by müller + spring ag at the expense of the customer.

In any case, the customer adheres to the procedures defined by müller + spring ag or the respective manufacturer / supplier in the handling of any warranty service

09. Retention of title
Until the purchase price has been paid in full, the delivered goods remain the property of müller + spring ag

10. Jurisdiction
The place of jurisdiction for all legal relationships is the headquarters of müller + spring ag. Responsible is the court in Brugg. Only Swiss law applies.

11. Severability clause
Should one or more provisions of this contract be invalid or void, the validity of the remaining provisions shall not be affected thereby.

The void or ineffective provisions of this contract shall be replaced by a provision which is valid in accordance with the meaning and purpose of this contract.